FAQ

 

Why Choose an Electric Bike?

Electric bikes add power to your pedal power enabling you to do more with a bicycle and have more fun!
Ride faster when compared to a conventional bike. You may be surprised how quickly you can get around even compared to a car. With an eBike you can avoid traffic using bike routes, maintain a higher average speed than a conventional bike, and then park (for free) extremely close to where you are going. Enjoy riding uphill and into headwinds because the electric assist helps you along. Safely get through intersections by being able to accelerate quickly from a stop. eBikes can make bike riding fun again by putting less pressure on knees, hips, and other joints.Enjoy the ride together. You may have a riding partner that rides at a different speed than you. An eBike can even out the pace for both of you.Leave the car at home. The convenience, the ease and the speed of an electric bike make it an alternative to an automobile more often than a regular bike. A study by Portland State University shows that eBike owners ride more frequently and farther than when they relied on their traditional bike.Have more fun! Riding a bicycle is already fun and when you add electric assist it becomes even more fun.

 
 
 

How long does it take to charge the battery?

Most electric bike batteries will fully charge from empty in 3 to 6 hours depending on the battery size.

 

Throttle or pedal assist, which is best?

It depends on your riding preference. Some people like throttle because it allows them to cruise along with or without pedaling. Pedal assist adds assist as soon as you start pedaling and people who are used to riding conventional bikes tend to prefer this system. Our eBikes have both throttle and pedal assist so you will not have to choose between the systems.

How much do electric bikes weigh? 

Generally electric bikes range from 45 pounds to 60 pounds. Of course there are the exceptions on both sides of that range.

 

Do the bikes come with a warranty?

Yes! We offer a warranty on all of our products. Please see warranty information:

STANDARD LIMITED WARRANTY
FOCC warrants every new FOCC electric bicycle to be free from manufacturer defects in material and/or workmanship provided that the product is used in a standard and controlled manner, and maintained according to its owner’s manual.
This warranty is valid in the United States only and applies to the person or entity that originally purchased the product from FOCC or its authorized dealers in the United States (not transferable to a subsequent purchaser). The warranty period commences upon the date of original purchase. Proof of purchase from an authorized dealer and photo/video evidence of the defect are required to receive the warranty support.

 
 
 

How far can they go?

Most electric bikes have a range of 25-50 miles and that depends on the riding conditions (hills, headwinds, etc.), how much pedal power you are providing, and how much weight you are moving (yourself + cargo).

How much power do electric bikes have? 

Generally electric bikes in the U.S. will range from 250 watts to 1000 watts. 750 watts is the maximum power to still be a considered a Class 2 bicycle and that equates to 1 horsepower.

What is covered by this warranty?

FOCC warrants every new product against defects in material and/or workmanship as follows:
Limited ONE (1) Year Components Warranty
Bicycle frame, suspension fork, stem, handlebar, headset, LCD display, seat post, saddle, brake levers, cables, bottom bracket, crankset, pedals, chain, rims, wheel hub, freewheel, cassette, derailleur, calipers, shifter, brake discs/rotors, brake/shifter cables, motor, throttle, controller, wiring harness, kickstand, grips, head and tail lights, rear rack, fenders, reflectors, and hardware. 
Warranty does not extend to any damage resulting in water related damage or any damage resulting from Purchaser exceeding the weight limit of 250 lbs. The weight limit includes both rider and any gear. Warranty does not extend to any wear and tear. 

Limited SIX (6) Month Lithium-Ion Battery
Lithium-Ion batteries are warranted to be free from manufacturer defects in materials and/or workmanship for a SIX (6) month period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance, misuse, normal wear or water damage.
Warranty does not extend to any damage resulting in water related damage or any damage resulting from Purchaser exceeding the weight limit of 250 lbs. The weight limit includes both rider and any gear. Warranty does not extend to any wear and tear. 
the box and the product at the time of delivery, take pictures of any damage and keep all packaging and paperwork until the damage claim process is complete.

What is NOT covered by this warranty?


  • Any product without presented proof of purchase from an authorized dealer AND photo/video evidence of the defect;


  • Any product purchased from an unauthorized dealer;


  • Any product with an expired warranty period;


  • Any product transferred to a subsequent purchaser or owner;


  • Normal wear and tear (scrapes, scratches, etc.);


  • Consumables (components that are subject to a short life and periodic replacement due to their functions including, but not limited to tires, tubes, brake pads, spokes, alkaline batteries, saddle covering, paint, mineral oil, and other lubricants);


  • Assembly or tune-up fees;


  • Costs associated with inspection, labor, packaging material, shipping of warranted products;


  • Damage or defects resulting from failure to follow instructions in the owner’s manual, improper assembly, use of incompatible and non-original parts, improper maintenance, storage, and transportation, alterations, modifications, acts of God, accidents, misuse, neglect, abuse, water damage, operator’s error, commercial activities, extreme or excessive riding, and other types of non-standard use;


  • Damage or defects resulting from an attempted repair unless performed by an authorized FOCC Dealer with FOCCs knowledge and approval;


  • Damage or defects caused by flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances).

  • Services performed by an unauthorized dealer or without prior written consent of approval for warranty repairs by FOCC.